Privacy Policy

This privacy policy explains how personal data is collected and used in connection with the Titan Poker project on titanspocer.com. It applies to visitors to our websites, users who interact with our services (for example by contacting support), and any players whose historical or residual account data we may still process. By using titanspocer.com you acknowledge that your personal data will be processed in accordance with this policy and applicable data protection laws.

For regulatory reasons, new registrations from the United Kingdom are blocked for Titan Poker and Titan Poker, and we do not currently hold a UK Gambling Commission licence. However, UK residents may still access informational content and may contact us, and this policy explains how we handle such data. This policy should be read together with our terms of use and any in-product privacy notices.

This privacy policy is effective and last updated: January 2026. Where we make material changes, we will notify you as described in the "Updates" section below.

Who We Are

The Titan Poker project on titanspocer.com relates to the online poker and casino brand Titan Poker, operated under a Malta Gaming Authority licence.

Operator and licensing

Operator: Universe Entertainment Services Malta Limited, a limited company incorporated in Malta and part of the Playtech PLC group.
Primary gambling regulator: Malta Gaming Authority (MGA).
MGA licence: MGA/B2C/249/2013, authorising online poker and casino operations (iPoker network), confirmed as active as of February 2025.
UKGC status: Titanbet's former UK Gambling Commission licence (account 39305) was surrendered and the UK-facing titanbet.co.uk site was closed. Titan Poker does not currently hold a UKGC licence, and UK players therefore have no UKGC or IBAS recourse for Titan Poker.

Legal address and registration

Universe Entertainment Services Malta Limited is registered in Malta. A specific company registration number and full registered address are not provided in the data available for this policy. You can obtain the most current official registration details from the Malta Business Registry or via regulatory records (including the MGA public register). Where your account interface or titanspocer.com provides a more detailed legal address, that information should be treated as prevailing.

Data protection contact

Data controller: Universe Entertainment Services Malta Limited, in relation to processing linked to Titan Poker and Titan Poker on titanspocer.com.
Data Protection Officer / privacy contact: A dedicated DPO or data protection contact point is appointed at group level. At the time of this policy version, a specific email address and telephone number are not specified in the provided data.
How to contact us about privacy:
- Use any privacy or support contact options made available within your Titan Poker account or on titanspocer.com, clearly marking your request as "Data Protection / Privacy".
- Alternatively, you may write to "Data Protection Officer, Universe Entertainment Services Malta Limited" at the registered office address listed in the Malta Business Registry.

What Personal Data We Collect

We collect and process different categories of personal data when you visit titanspocer.com, interact with Titan Poker content, contact us, or (where applicable) use Titan Poker services.

Identification and contact data

Basic details: first name, last name, username or player ID, date of birth, gender (where provided), language and country of residence.
Contact information: email address, phone number, postal address and preferred communication language.
Verification data: copies or details of identity documents, proof of address and other KYC (Know Your Customer) information required under AML and gambling regulations.

Technical and usage data

Technical identifiers: IP address, device identifiers, hardware and browser type, operating system, time zone, and settings.
Log data: dates and times of access, pages viewed, clicks, referring URLs, error logs and similar diagnostic information.
Cookies and similar technologies: identifiers stored on your device, web beacons, tags, SDKs, and local storage used for essential functions, analytics, and marketing (see "Cookies & Tracking Technologies").

Gameplay, behavioural and profile data

Account and gameplay information: account status, login history, session length, game preferences, betting and staking history, tournament entries, and achievements.
Behavioural data: clicks, navigation paths, interaction with promotions, responsiveness to emails and on-site messages, and responsible-gambling indicators.
Risk and compliance data: fraud risk scores, AML/CTF risk ratings, self-exclusion status (including information obtained from national self-exclusion schemes such as GAMSTOP, which Titan Poker may reference but does not operate), and records of checks performed.

Payment and financial data

Transaction data: deposits, withdrawals, bonuses, chargebacks, balances, and currency.
Payment instrument data: limited card or e-wallet details (for example, masked card numbers, expiry dates and issuer), bank account identifiers, and payment provider identifiers. Sensitive payment data is normally processed by regulated payment processors on our behalf.
Financial verification data: income or source-of-funds information, documents supporting affordability checks where required by applicable gambling laws and AML regulations.

Communication data

Support and correspondence: information you provide when contacting customer support or our data protection contact, including recordings or transcripts of live chat and phone calls where applicable.
Consents and preferences: records of your marketing consents, opt-outs, cookie choices, and communication preferences.

Legal Basis for Processing

We process your personal data under the UK GDPR, the Data Protection Act 2018, and, where relevant, Maltese and EU data protection laws. Depending on the context, we rely on the following legal bases:

Performance of a contract

To create, administer and operate your Titan Poker account and provide access to games and related services where these are lawfully available to you.
To process deposits, withdrawals, bonuses and loyalty rewards.
To provide customer support, handle your requests, and resolve operational issues affecting your account or gameplay.

Compliance with legal obligations

To conduct identity verification, age checks and KYC/AML due diligence as required by gambling and financial crime legislation, including Maltese and other applicable regulations.
To monitor transactions and gameplay for anti-money laundering, counter-terrorist financing and fraud-prevention purposes.
To retain records for statutory periods and to respond to lawful requests from regulators, tax authorities, law-enforcement agencies or courts.

Legitimate interests

To secure our websites, networks and systems, including preventing abuse, detecting security incidents and ensuring service continuity.
To improve our products, services and user experience through aggregated or pseudonymised analytics.
To protect our business and users through risk management, fraud detection, chargeback prevention and dispute handling.

Consent

For sending direct electronic marketing communications (such as emails or push notifications) where consent is required, and for using non-essential cookies or similar technologies.
For certain optional features or promotions where we ask for explicit permission.
You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Purpose of Processing

We use personal data only for specified, explicit and legitimate purposes.

Provision and operation of services

To provide access to Titan Poker services associated with Titan Poker where they are lawfully available to you.
To enable account registration, authentication, account management and support interactions.
To process payments, manage balances, bonuses, loyalty programmes and cashouts.

Safety, integrity and compliance

To verify identity, age and location and prevent unauthorised or prohibited access (including blocking registrations from the UK where required by regulatory rules).
To perform responsible-gambling checks, detect problematic patterns and administer self-exclusion or similar tools.
To comply with regulatory reporting obligations to authorities such as the MGA and other competent regulators.

Analytics, improvement and personalisation

To understand how users interact with titanspocer.com and Titan Poker products, so we can maintain stability and improve functionality.
To personalise content, promotions and recommendations where permitted, based on your profile and preferences.
To conduct internal reporting, forecasting and business planning using aggregated or pseudonymised data.

Marketing and communication

To send you service messages (for example, security warnings, account notices, updates to terms or policies).
To send marketing communications where allowed by law and your preferences, and to measure the performance of such campaigns.
To run surveys, competitions and promotions where applicable and to manage your participation.

Disclosure & Sharing

We share personal data only where necessary, using appropriate safeguards and contractual protections.

Service providers and partners

Technical and hosting providers: companies that provide data hosting, IT infrastructure, security, and content delivery services.
Payment service providers: banks, card schemes and payment processors that handle deposits, withdrawals and related financial operations.
Gaming network and platform providers: including providers supporting the iPoker network and related casino content, where required to deliver games and tournaments.
Analytics and marketing vendors: providers of analytics, email delivery, campaign measurement and similar services, where allowed by your consent and preferences.

Regulators, authorities and dispute bodies

Regulators: the Malta Gaming Authority and other competent gambling or supervisory authorities, for compliance reporting and investigations.
Data protection authorities: where necessary to respond to investigations or to demonstrate compliance with data protection law.
Law-enforcement and courts: where we are required to disclose data in response to lawful requests, court orders or legal proceedings.
Alternative dispute resolution bodies: such as MGA Player Support for gambling-related disputes, where personal data is needed to handle a case.

Group companies and business transfers

Group entities: other companies within the Playtech group, where this is necessary for centralised operations, compliance, risk management or support, always under appropriate intra-group agreements.
Corporate transactions: in the context of a merger, acquisition, restructuring or sale of assets, personal data may be transferred to counterparties subject to confidentiality and data protection safeguards.

Affiliates and advertising networks

Where permitted by law and your consent choices, we may share pseudonymised identifiers with affiliates or advertising partners to measure referrals and campaign performance.
We do not sell your personal data in the sense of transferring identifiable information in exchange for monetary consideration.

International Transfers

The Titan Poker project is operated from the European Economic Area, primarily Malta. If you access titanspocer.com from the UK or other countries, your data may be transferred internationally.

Transfers within the EEA and to the UK

Your data may be processed in Malta and other EEA countries where our group or service providers are located.
Following the UK's exit from the EU, transfers between the EEA and the UK are treated as international transfers but currently rely on adequacy and recognised safeguards under UK GDPR and EU law.

Transfers to other third countries

Some service providers (for example, cloud hosting, analytics, anti-fraud tools or support services) may be located or may process data outside the UK and EEA.
Where we transfer personal data to such countries that are not subject to an adequacy decision, we implement appropriate safeguards, including:
- standard contractual clauses approved by the European Commission and, where required, the UK International Data Transfer Addendum or equivalent UK-approved clauses;
- intra-group data transfer agreements;
- technical measures such as encryption and access controls, and organisational measures to limit access on a need-to-know basis.

Upon request, and subject to confidentiality, we can provide more information about the applicable transfer safeguards.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, and to comply with legal, regulatory, accounting and reporting obligations.

Typical retention periods

Account and identification data: generally kept for the duration of your relationship with us and for up to 5 - 7 years after account closure, to meet AML, gambling and record-keeping requirements.
Payment and transaction data: usually retained for 5 - 10 years from the transaction date, depending on applicable financial and anti-money laundering laws.
Gameplay and behavioural data: retained while your account is active and for a period after closure (typically up to 5 years) for regulatory, responsible-gambling and dispute-resolution purposes.
Customer support and complaints data: kept for as long as needed to manage the query or dispute, and normally for 3 - 6 years thereafter, depending on limitation periods.
Marketing data and preferences: kept until you withdraw consent or object to marketing, plus a short period to record and honour your request.

Deletion and anonymisation

When data is no longer required, we will securely delete it or irreversibly anonymise it, so that it can no longer be linked to you.
We may retain anonymised or aggregated information indefinitely for statistical, research or business purposes, provided it does not identify you.
In some cases we may be legally required or allowed to retain data for longer than the periods mentioned above, for example in connection with an investigation, regulatory request or ongoing legal claim.

Your Rights

If you are located in the UK or the EEA, your rights are primarily governed by the UK GDPR and EU GDPR (as applicable). If you are located in Mexico, similar rights may arise under Mexican data protection law, such as the Federal Law on Protection of Personal Data Held by Private Parties. In all cases, we aim to respect applicable local law.

Data protection rights

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data together with information about how it is used.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: you can request deletion of your personal data in certain circumstances, for example where it is no longer needed, you withdraw consent and there is no other legal basis, or the data has been unlawfully processed. Legal retention and regulatory obligations may limit this right.
Right to restriction: you can ask us to restrict processing in specific cases, such as where you contest the accuracy of the data or object to our use of it.
Right to object: you can object at any time to processing based on our legitimate interests, and you have an absolute right to object to direct marketing (including profiling related to marketing).
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your data in a structured, commonly used, machine-readable format, or transmit it to another controller where technically feasible.
Rights related to consent: where we rely on consent, you may withdraw it at any time, without affecting prior lawful processing.

Mexican law alignment (where applicable)

If you reside in Mexico and interact with titanspocer.com, you may have ARCO rights (access, rectification, cancellation and opposition) under Mexican privacy regulations.
We assess and respond to such requests in line with our global privacy framework and applicable local law, taking into account any overriding legal obligations (for example, gambling and AML record-keeping).

How to exercise your rights

Submit your request through any dedicated privacy or contact channel provided in your account or on titanspocer.com, or write to the Data Protection Officer at Universe Entertainment Services Malta Limited, clearly describing your request and including sufficient information to identify you.
We may ask for additional information to verify your identity and ensure the security of your account before acting on your request.
We aim to respond within one month (30 days) of receiving a complete request. This period may be extended by up to two further months for complex or numerous requests, in which case we will inform you.
We will handle your request free of charge, unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request as permitted by law.

Cookies & Tracking Technologies

titanspocer.com and related Titan Poker services use cookies and similar technologies to operate, secure and improve our websites and to personalise your experience, where permitted.

Types of cookies

Strictly necessary (session) cookies: required for core site functions such as page navigation, secure login, and access to protected areas. These are usually session-based and expire when you close your browser.
Functional and preference cookies: used to remember your settings and choices (for example, language, region or cookie preferences) and enhance functionality.
Analytics and performance cookies: help us understand how visitors use our sites, which pages are most popular, and how services perform, so we can improve our products and user experience.
Advertising and marketing cookies: may be set by us or by third-party partners to deliver and measure advertising, limit repetition, and help us understand the effectiveness of campaigns, where allowed by your consent.

Managing cookies

On first visit, you may see a cookie banner or preference tool that allows you to accept or reject non-essential cookies. You can change your choices at any time where the tool is available.
You can also manage cookies through your browser settings by blocking or deleting cookies or configuring your browser to alert you before storing them.
If you disable certain cookies, some features of titanspocer.com or Titan Poker services may not function correctly or may become unavailable.

Data Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or damage. While no system is completely secure, we seek to maintain a level of security appropriate to the risks associated with our processing.

Technical measures

Encryption in transit and at rest: data transmitted between your browser and our systems is protected using up-to-date transport layer security (for example, TLS 1.2 or higher). Where appropriate, we also encrypt data at rest.
Access controls: personal data is accessible only to authorised personnel and service providers who need it for legitimate business purposes, using role-based access, authentication and logging.
Network and infrastructure security: firewalls, intrusion detection and other safeguards help protect our infrastructure from unauthorised access and attacks.

Organisational measures

Policies and training: staff with access to personal data are subject to confidentiality obligations and receive training on data protection, information security and responsible handling of personal data.
Vendor management: we select service providers that commit to appropriate security and data protection standards, and we include data-processing and security obligations in our contracts.
Audits and testing: we conduct periodic reviews, risk assessments and security testing to monitor and improve our controls and procedures.
Incident response: we maintain incident response procedures to detect, investigate and mitigate security events. Where required by law, we will notify relevant authorities and affected individuals of data breaches without undue delay.

We aim to align our practices with recognised industry frameworks and best practices where feasible, while not claiming formal certification unless expressly stated in official communications.

Complaints & Contacts

We take privacy concerns seriously and encourage you to contact us first so we can try to resolve any issue directly.

How to raise a concern with us

Contact our privacy team: use any designated privacy or support channels in your account or on titanspocer.com, or write to the Data Protection Officer at Universe Entertainment Services Malta Limited, clearly stating that your complaint relates to data protection or privacy.
Provide details: describe your concern, including relevant dates, account identifiers (but not full payment details), and any supporting information.
Our response: we will acknowledge receipt and aim to provide a substantive reply within 30 days, or explain if more time is needed for complex matters.

Escalation to supervisory authorities

United Kingdom: If you are in the UK and are not satisfied with our response, you can contact the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
European Union / Malta: Our main data protection supervisory authority in the EU is likely to be the Office of the Information and Data Protection Commissioner (IDPC) in Malta:
Website: https://idpc.org.mt
Mexico: If you are located in Mexico and your concern relates to rights under Mexican privacy law, you may contact the National Institute for Transparency, Access to Information and Personal Data Protection (INAI):
Website: https://home.inai.org.mx
Other EEA countries: You may also lodge a complaint with your local EU data protection authority. Contact details are available via the European Data Protection Board (EDPB) website.

For gambling-related disputes that are not specifically about data protection, you may have access to MGA Player Support or other dispute-resolution mechanisms identified in your account or on titanspocer.com; personal data processed in that context will be handled in line with this policy.

Updates

We may update this privacy policy from time to time to reflect changes in our processing activities, legal requirements, regulatory guidance or technical developments.

How we will notify you

Minor changes: for non-material updates (for example, clarifications or structural changes that do not affect your rights), we will post the updated policy on titanspocer.com with a revised "Last updated" date.
Material changes: where we make significant changes that materially affect how we process your personal data or your rights, we will provide additional notice, which may include:
- email or in-account messages;
- website banners or pop-up notices;
- alerts in your account dashboard where applicable.

Advance notice and your options

Where feasible, we will provide at least 30 days' advance notice before material changes take effect, especially where they would introduce new purposes or legal bases for processing.
If you do not agree to the updated policy, you may choose to stop using titanspocer.com and, where applicable, request account closure subject to regulatory and contractual requirements.
Your continued use of our services after the effective date of an updated policy will constitute your acknowledgement of those changes, to the extent permitted by law.

This policy applies specifically to Titan Poker in the context of titanspocer.com and does not create any additional contractual rights beyond those set out in your terms of use and applicable law.